Privacy Policy

At Hi Vietnam Travel (https://hivietnamtravel.net/), we are committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our tour services.

1. Data We Collect

We collect information that you voluntarily provide to us when you:

  • Book a Tour: We collect your full name, email address, phone number, travel dates, and any special requests.
  • Contact Us: We collect information sent via contact forms, WhatsApp, or email.
  • Leave Comments: We collect the data shown in the comments form, your IP address, and browser user agent string for spam detection.
  • Register an Account: We store the personal information provided in your user profile.

2. How We Use Your Information

We use the collected information to:

  • Process and confirm your tour bookings and travel arrangements.
  • Communicate with you regarding your bookings, inquiries, or support.
  • Improve our website and tailor our tour services to your needs.
  • Send periodic updates or promotional offers (if you have opted-in).

3. Sharing Your Data with Third Parties

As a travel agency, we share necessary information with third-party service providers to facilitate your travel, including:

  • Service Providers: Hotels, transport operators, tour guides, and local activity providers to fulfill your booking.
  • Payment Processors: We use secure payment gateways to process your deposits and payments. We do not store your full credit card information on our servers.
  • Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., immigration or local tourism regulations).

4. Cookies

We use cookies to enhance your experience:

  • Functional Cookies: To save your login info, screen display choices, and booking details.
  • Analytics: To understand how visitors use our site.
  • You may opt-out of cookies through your browser settings, though some parts of our site may not function properly.

5. Embedded Content

Articles on this site may include embedded content (e.g., videos, maps). These websites may collect data about you, use cookies, and monitor your interaction with that content.

6. Data Retention

  • Comments: Retained indefinitely for follow-up verification.
  • Booking Records: We retain your personal data for as long as necessary to fulfill the purpose of your booking and for administrative, legal, or accounting requirements.
  • User Profiles: Users can see, edit, or delete their personal information at any time (except username).

7. Your Data Rights

If you have an account or have left comments, you have the right to:

  • Request Access: Receive an exported file of the personal data we hold about you.
  • Request Erasure: Ask us to delete your personal data, except for data we are legally obligated to keep for security or administrative purposes.

8. Data Security

We implement industry-standard security measures to protect your information. However, please be aware that no method of electronic storage is 100% secure.

9. Changes to This Policy

We reserve the right to update this policy periodically. We will notify you of any changes by updating the “Effective Date” at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Hotline/WhatsApp: +84.932.201.291

Website: https://hivietnamtravel.net/

Email: vhtravel91@gmail.com

Address: 25 D. K-20, Khue My, Ngu Hanh Son, Da Nang, Vietnam